Email and phone conversion tracking is included in your SEO & PPC services with Respage. For clients with PPC services, you’ll need to ask your web developer or tech team to assist you with adding the codes to the site. If you don’t do this, you will not be able to track conversions for your PPC services.
For clients with SEO services, our team is generally able to add these codes for you. However, you may not see conversions in your dashboard or reports if your web platform is unable to work with the codes necessary to track those activities on your site.
Additionally, if your website does not include a thank you/confirmation page with a unique URL that loads after someone submits a contact form on your site (ie – yourwebsite.com/thank-you.html), we will not be able to track email conversions for your SEO and/or PPC services.
If you know you have added the codes to the site, and you’re still not seeing conversion tracking, please reach out to your client services representative or contact us.