Please see the information below regarding some of our Frequently Asked Questions about the Surveys and Star Ratings service.
1. Will I still be able to see the survey results?
Yes, you will be able to access this from your dashboard.
2. Will I be able to see a feedback page?
Yes. The resident import creates simple resident records and the attribution processor should work as usual as long as we have a valid name, email address, or phone number.
3. Will I have Resident Snapshots?
Yes, with some limitations like no lease history and no resident maintenance tickets, etc. You will be able to find these in your dashboard.
4. Will I see Review Boster reporting on the reputation report?
Yes, since the data is driven by the residents' list that is uploaded, the reputation report should work just fine.
If you have any additional questions that are not listed, please reach out to your Account Manager who will be able to directly assist you.